Refund policy

Oh Baby Kit Return and Refund Policy

Last updated: May 6, 2026

We want every Oh Baby Kit to arrive ready to help during a busy baby moment. If something is wrong with your order, contact us and we will make it right.

Made-to-order kits
Each Oh Baby Kit is hand-packed after the order is placed. Because we make kits to order and many items are hygiene-sensitive baby essentials, returns are limited to unopened and unused kits.

Order issues
If your kit arrives damaged, missing items, or different from what you ordered, email ohbabykit@gmail.com within 14 days of delivery. Please include your order number and a photo of the issue. Depending on the situation, we may send a replacement, replace the affected item, or refund the affected portion of your order.

Cancellations
If you need to cancel, email ohbabykit@gmail.com within 24 hours of placing your order. If packing has not started, we will issue a full refund. After packing has started, cancellation is not guaranteed, but we will help where we can.

Returns
Unopened, unused kits in their original gift packaging may be returned within 14 days of delivery. The customer is responsible for return shipping unless the return is due to our error. Once we receive and inspect the returned kit, we will refund the purchase price minus the original shipping cost.

Items that cannot be returned
Opened, used, damaged-after-delivery, or partially used kits cannot be returned. This includes opened diapers, wipes, bodysuits, cleanup supplies, or any kit where the original gift packaging has been opened or altered.

Refunds
Approved refunds are issued to the original payment method. Your bank or card provider may take 5-10 business days to post the refund after it is processed. Shipping fees are non-refundable except in cases of our error.

Gifts
If a kit was sent as a gift directly to the recipient, the original purchaser must initiate any refund or replacement request.

Lost or stolen packages
If tracking shows delivered but the kit has not arrived, email ohbabykit@gmail.com within 7 days. We will help you review tracking information and work with the carrier on a claim where possible.

Questions
Email ohbabykit@gmail.com. We usually respond within 1-2 business days.